Change camera and doorbell Wi-Fi settings

If y'all alter your Wi-Fi countersign, name or security settings, or install a new router, you'll need to make sure the Wi-Fi data in the Google Home or Nest app is upwards-to-date. Otherwise, your Nest photographic camera or doorbell tin't connect to the internet. Use the app you set your camera or doorbell with.

Endeavour the same network name and password

The simplest fix for almost Nest products is to update your home network and so that the network name (SSID) and password are the aforementioned as before. This will ordinarily work even if y'all've purchased a new Wi-Fi router as long as the manufacturer settings are the same.

If this doesn't work, or you desire to continue your new network name or countersign, you lot'll need to update the Wi-Fi details on each of your Nest products.

Apply the Google Home app

In the Habitation app, Wi-Fi information for cameras and doorbells can't be updated, so you lot'll need to factory reset your device and set information technology upwardly again in the app. In near cases, you'll remove your device from the app and add it dorsum.

Important: Make sure to salve any of import video clips before yous first. When you remove your device from the app and factory reset it, you'll lose your video history.

Tip: If you take a Nest Cam (battery), Nest Cam (wired) or Nest Doorbell (battery), and yous desire to keep your video history, don't remove your device from the app. Factory reset your device manually and set information technology up in the Home app as a new device. You'll take two versions of your device in the Home app, one with older video, and one with new video.

  1. On the Home app's dwelling screen, touch on and hold your device'south tile.
  2. At the top right, tap Settings and thenRemove Device.
    1. If your device was online, information technology volition factory reset automatically when you remove it from the app.
    2. If your device was offline, you must also factory reset it manually
  3. Wait for the device to cease the factory reset.
  4. Become to the Dwelling app's home screen.
  5. At the top left, tap Add and thenSet up device and then  New devices.
  6. Continue to prepare up your camera or doorbell with the new Wi-Fi information.

Use the Nest app

In the Nest app, yous tin can usually update Wi-Fi information over Bluetooth.

Become to the same room as your camera, and plow on your phone's Bluetooth, and so follow the steps below.

  1. On the Nest app home screen, tap Settings Nest settings icon.
  2. Select Dwelling info then Home Wi-Fi assistance.
    • ​Note: If y'all don't findDwelling Wi-Fi help, you lot'll demand to remove your camera from the app and add together it back with new Wi-Fi information. You'll lose your video history and so make sure to salve any important video clips before removing your photographic camera.
  3. Select the photographic camera you desire to update.
  4. Tap Start and thenUpdate settings.

Follow the on-screen instructions. Scan the QR code on the back of your camera when prompted.

Troubleshoot Nest app Wi-Fi update

If your photographic camera needs to be set up over USB, if you lot didn't discover Home Wi-Fi assistance, or the to a higher place steps didn't work for you lot, you'll need to remove your photographic camera from the app and add together it dorsum with new Wi-Fi information.

Important: Make certain to salvage any important video clips before y'all remove a photographic camera from the app. Once a camera is removed, all of its recorded video history will exist permanently deleted. Likewise, if your camera is the only device covered under a Google Nest Aware subscription, make sure to stop auto-renewal (or cancel a 1st gen Nest Aware subscription) before you remove your photographic camera from the app.

To learn how to save video clips, become to How to create, share and view video clips and timelapses.

  1. To remove your photographic camera, sign in to the Nest app.
  2. On the app domicile screen, tap Settings Nest settings icon.
  3. Tap the camera you lot'd like to remove.
  4. Whorl down and select Remove photographic camera.
  5. You'll then be asked to confirm your choice.
  6. To add together your camera dorsum, on the app domicile screen, tap Settings Nest settings icon.
  7. Tap Add together product Nest add product icon. . Follow the instructions in the app.

Learn how to Prepare your photographic camera on a computer

Troubleshoot adding a Nest camera to the Nest app or Wi-Fi network

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